Terms & Conditions: Delivery & Refund Policy

1. Delivery & Shipping Policy

We deliver nationwide across South Africa using secure third-party courier networks (locker / door-to-door / store-to-store networks).

• Processing Time: Orders are processed within 2–3 business days after payment confirmation.

• Delivery Timelines: Standard delivery takes approximately 3–7 business days depending on your location and shipping method selected.

• Tracking: Once your parcel is dispatched, a tracking number and a link to trace your delivery will be sent to your registered email address or mobile number.

2. Cancellation Policy

• Orders can only be cancelled within 2 hours of placement, provided they have not yet been packed or dispatched.

• To cancel an order, please contact our support team immediately at info@mhaniskincare.co.za with your order number.

• If the order has already left our facility, it cannot be cancelled and must follow our standard Return Process upon delivery.

3. Refunds and Returns Policy

In accordance with the South African Consumer Protection Act (CPA), we want you to be completely satisfied with your purchase.

• Return Window: For health, safety, and hygiene reasons, we strictly do not accept returns or exchanges on any cosmetics, skincare, or personal care items that have been opened, used, unsealed, or tampered with. Returns for a change of mind are only accepted within 7 days of delivery if the product remains entirely unopened, unused, and in its original sealed packaging. Genuinely defective or damaged products will be replaced or refunded in full accordance with the Consumer Protection Act.

• Condition of Items: To be eligible for a return, your item must be unused, in its original packaging, and in the same condition that you received it. Custom-made or personalized branded products cannot be returned unless there is a clear manufacturing defect.

• Defective or Damaged Goods: If your item arrives damaged or defective, please notify us within 48 hours of delivery with photographic evidence. We will arrange a replacement or full refund at no additional cost to you.

• Refund Method: Approved refunds will be processed back to your original method of payment.